Returns & Exchanges

CONDITIONS FOR RETURNS & EXCHANGES

• Products must be returned within 30 days of purchase for domestic and international orders*.
• Original tags must remain attached.
• Item(s) must be in original condition, unworn, unsoiled and in original packaging

* No items which have make-up marks will be accepted for exchange or return (this includes any tanning marks)

Please note- regrettably we cannot offer exchanges or refunds on SALE or DISCOUNTED PROMOTIONAL ITEMS. This applies to both Australian and International orders.

HOW TO RETURN AND EXCHANGE - WITHIN AUSTRALIA

Ensure all tags are intact and items are unworn as per the conditions above.

Email info@missmonroes.com.au to receive your return form.

After filling out the return form, send the item back to us by Registered Post with a tracking number. Please ensure you hold on to the tracking number to ensure a safe return. Expenses associated with postage shall not be refunded on any return items.

Included the following items in your satchel:

• The items you wish to return/exchange (in their original packaging and tags attached)
• The Miss Monroes return form
• Proof of purchase receipt/email

Once your package is received byMiss Monroes your exchange or refund will be processed immediately. If you want an exchange the postage back to you via registered post is FREE.

Refunds will be made to the credit card or Paypal account which was used to purchase yourMiss Monroes items.

Refunds are given on full priced garments only and exclude any shipping charges incurred by the customer on the original order or the return. Shipping charges will be deducted from any refunds.

Please noteMiss Monroes cannot be held liable for any items lost in transit, so keep the tracking number safe!

HOW TO RETURN AND EXCHANGE - FOR INTERNATIONAL ORDERS

CONDITIONS FOR RETURNS & EXCHANGES

• Products must be returned within 30 days of purchase for domestic and international orders*.
• Original tags must remain attached.
• Item(s) must be in original condition, unworn, unsoiled and in original packaging

* No items which have make-up marks will be accepted for exchange or return (this includes any tanning marks)

Please note - regrettably we cannot offer exchanges or refunds on SALE or DISCOUNTED PROMOTIONAL ITEMS. This applies to both Australian and International orders.

Miss Monroesdoes not offer free shipping on International returns or exchanges.

If you would like to exchange an item, the shipping costs are not covered byMiss Monroes. Any packages sent must have a valid international tracking number.

Miss Monroes cannot be held liable for any items lost in transit.

Please remember to indicate on the package that the items are intended “for exchange”. Without such notice, the package is at risk of attracting additional customs duties and taxes.

Please note - if you wish to make an exchange we are happy to do so as long as the stock is available. If the stock is not available, a credit note or refund will be offered as an alternative.

Refunds are given on full priced garments only and exclude any shipping charges incurrent by the customer on the original order or the return. Shipping charges will be deducted from any refunds.

Email info@missmonroes.com.au to receive your return form. 

After filling out the return form, send the item back to us with a valid international tracking number.

Included the following items in your satchel:

• The items you wish to return/exchange (in their original packaging and tags attached)
• The Miss Monroes return form
• Proof of purchase receipt/email

REFUNDS:

If we are unable to deliver the item you ordered, the item is faulty/damaged or the item is not what you ordered, we will gladly refund you for the total amount of your order.

Refunds can only be credited back to the credit card or PayPal account that was used to make the original purchase. The refund will be processed as soon as the items have been received byMiss Monroes, however, please allow 14 days from the day you return the product for your account to be credited.

Important Points

• We do not offer any exchanges or refunds on sale items, except when the item is faulty. This applies to both Australian and International orders.
• Refunds are given on full priced garments only, this does not include any associated shipping charges from the original purchase or return.
• Exchanges can only be made if the intended item is available.

ANY QUESTIONS?

If you have any queries regarding the returns and exchanges process, do not hesitate to contactMiss Monroes by email info@missmonroes.com.au